Contacting Sellers

You are here:
< Back
  • A seller is not responding to me. What should I do?

If a seller has not responded within a reasonable time frame and if your query relates to an order, you can:

A. Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.

B. Find another seller
If a seller has not responded within a reasonable time frame, we suggest you find another seller offering the same product.

C. Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period. Click here to open a dispute.