Return Policy
Easy as 1, 2,3
Create a return request
Send us an email to [email protected] with the reason of why you want to return your item. Also, Include pictures or videos of the product that was delivered as a means of evidence with order ID.
Return after Authorization
Once your claim is validated, we will provide information about what is next.
Refund processed
Once we receive your returned item, we will inspect it and process your refund within 7 business days into the payment method you used.
Seller's policy
Depending on the seller’s return policy, we may put you in touch with them directly.
Products that is damaged due to misuse.
Used bed sheets, Jewelry, inner wear, lingerie and socks.
Used products in beauty, health and personal care category.
Books and CDs
Depending on the seller’s return policy, we may put you in touch with them directly.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Products that have been altered from their original or opened by an authorized personnel without permission.
Items not eligible for Returns
Enjoy an easy return and refund online policy
You can return all eligible item(s) within 7, 15 or 30 days dependent on the vendor rules on KreziCart.
Prepare the item
Place the item in its original packaging, including any accessories, tags, labels, gift.
Haiti
Return the item at our selected location or we can pick up the item from you depending on your location within 1 – 4 days.
International
Return the item to the address given by the seller. Depending on the seller, you might have to pay for the shipping fees.
Frequently Asked Questions (FAQs)
How do I request to return an item?
Send us an email to [email protected] with the reason of why you want to return your item. Also, Include pictures or videos of the product that was delivered as a means of evidence with order ID.
Can I return an Item if it's outside the warranty period?
Unfortunately, we only cover products that are inside the warranty period.
How do I return an item? (Haiti)
Once your claim is validated, we will pick up your item depending on your location. If your location is not accessible, we will send you a secure drop off location close to you.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it.
How do I return an item? (International)
Return the item to the address given by the seller. Depending on the seller, you might have to pay for the shipping fees.
How long will it take to get refunded when my package has returned?
Depending on the complaint, a refund will be process within 7 days to the payment method you used to purchase the product.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Once retrieval is initiated, what happens next? (Haiti)
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our given location.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
How long do I have to request for a return?
It depends on the return policy of the product of the seller. Some seller accept returns of 3, 7, 15, 30 days and some accept no return.