On KreziCart you can initiate a return within 7 days and up to 30 days for defective products after your order has been delivered.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If an item had a free gift, that gift must also be returned.
Get your refund within 72 hours when you drop off item at the nearest KreziCart dropoff station. (Haiti Only)
Easy as 1, 2,3
Return Instructions
Create a return request
Send us an email to [email protected] with the reason of why you want to return your item. Also, Include pictures or videos of the product that was delivered as a means of evidence with order ID.
Return after Authorization
Once your claim is validated, we will provide information about what is next.
Refund processed
Once we receive your returned item, we will inspect it and process your refund within 7 business days into the payment method you used.
Seller's policy
Depending on the seller’s return policy, we may put you in touch with them directly.
Items not eligible for Returns
Products that is damaged due to misuse.
Used bed sheets, Jewelry, inner wear, lingerie and socks.
Used products in beauty, health and personal care category.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Products that have been altered from their original or opened by an authorized personnel without permission.
Books and CDs
Enjoy an easy return and refund online policy
You can return all eligible item(s) within 7, 15 or 30 days dependent on the vendor rules on KreziCart.
Prepare the item
Place the item in its original packaging, including any accessories, tags, labels, gift.
Haiti
Return the item at our selected location or we can pick up the item from you depending on your location within 1 – 4 days.
International
Return the item to the address given by the seller. Depending on the seller, you might have to pay for the shipping fees.
What can I return?
For more information’s about what you can return, please click here
Frequently Asked Questions (FAQs)
How do I request to return an item?
Send us an email to [email protected] with the reason of why you want to return your item. Also, Include pictures or videos of the product that was delivered as a means of evidence with order ID.
Do I have to return all products in my order?
No, you do not have to return your entire order. You can return your choice of selected items.
How do I return an item? (Haiti)
Once your claim is validated, we will pick up your item depending on your location. If your location is not accessible, we will send you a secure drop off location close to you.
Can I return an Item if it's outside the warranty period?
Unfortunately, we only cover products that are inside the warranty period.
How do I return an item? (International)
Return the item to the address given by the seller. Depending on the seller, you might have to pay for the shipping fees.
How long will it take to get refunded when my package has returned?
Depending on the complaint, a refund will be process within 7 days to the payment method you used to purchase the product.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Once retrieval is initiated, what happens next? (Haiti)
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our given location.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
How long do I have to request for a return?
It depends on the return policy of the product of the seller. Some seller accept returns of 3, 7, 15, 30 days and some accept no return.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it.
My return has been collected or shipped for a while, but still no news, what should I do?
We apologize for this. Please contact us at [email protected]
KreziCart tells me they have done a bank transfer but I have not received the money, what should I do?
It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to our refund policy for more details.
I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do? (Haiti Ony))
We apologize for this. Please contact us at [email protected]
I have requested for returns pick-up from my home, how long will it take? (Haiti Only)
Once we receive your request, we will make two attempts to retrieve the item(s).
Can I change my refund option anytime?
No. You cannot change your selected refund option.
Quick Tips
- Check the listing’s return policy before making your purchase.
- Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.
- Return the item in the same condition you received it in — pack it well.
- We work hard to make returns smooth. For those rare cases when they don’t go that way, the KreziCart Money Back Guarantee may help. Get the item you ordered or your money back—guaranteed.