On KreziCart you can initiate a return within 7 days and up to 30 days for defective products after your order has been delivered.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If an item had a free gift, that gift must also be returned.

Get your refund within 72 hours when you drop off item at the nearest KreziCart dropoff station. (Haiti Only)

Category	I Changed My Mind	Wrong	Defective	Damage / Broken	Fake / Unauthentic	Size
Swimwear	✘	✓	✘	✘	✘	✘
Books & Stationery	✘	✓	✘	✘	✘	✘
Events & Tickets	✘	✓	✘	✘	✘	✘
Facial Skincare	✘	✓	✘	✘	✘	✘
Feet & Nail Care Others	✘	✓	✘	✘	✘	✘
Hair Care	✘	✓	✘	✘	✘	✘
Hygiene	✘	✓	✘	✘	✘	✘
Phones	✘	✓	✓	✓	✓	✓
Televisions	✘	✓	✓	✓	✓	✓
Desktop	✘	✓	✓	✓	✓	✓
Monitors	✘	✓	✓	✓	✓	✓
Cameras	✘	✓	✓	✓	✓	✓
Video games	✘	✓	✓	✓	✓	✓
Headphones	✘	✓	✓	✓	✓	✓
Intimate	✘	✓	✘	✘	✘	✘
Lotions & Creams	✘	✓	✘	✘	✘	✘
Makeup	✘	✓	✘	✘	✘	✘
Manicure & Pedicure	✘	✓	✘	✘	✘	✘
Men Perfumes	✘	✓	✓	✓	✓	✓
Nightwear	✘	✓	✓	✓	✓	✓
Office & Business	✘	✓	✓	✓	✓	✓
Spa	✘	✓	✓	✓	✓	✓
Nightwear	✘	✓	✓	✓	✓	✓
Audio & Video	✘	✓	✓	✓	✓	✓
Printers	✘	✓	✓	✓	✓	✓
Toys	✘	✓	✓	✓	✘	✘
Bags	✘	✓	✓	✓	✘	✓
Watches	✘	✓	✓	✓	✘	✓
Weddings	✘	✓	✓	✓	✓	✓
Women Perfumes	✘	✓	✓	✓	✓	✓
Books, Movies And Music	✘	✓	✓	✓	✓	✓
Feminine Care	✘	✓	✓	✓	✓	✓
Fragrance	✘	✓	✓	✓	✓	✓
Hair Care	✘	✓	✓	✓	✓	✓
Hair Extensions	✘	✓	✓	✓	✓	✓
Lingerie	✘	✓	✓	✓	✓	✓
Makeup	✘	✓	✓	✓	✓	✓
Memory Card Accessories	✘	✓	✓	✓	✓	✓
Office Suites	✘	✓	✓	✓	✓	✓
Personal Care	✘	✓	✓	✓	✓	✓
Shaving Creams, Lotions & Gels	✘	✓	✓	✓	✓	✓
Sleep & Lounge	✘	✓	✓	✓	✓	✓
Skin Care	✘	✓	✓	✓	✓	✓
Software	✘	✘	✘	✘	✘	✘
Men Perfumes	✘	✓	✓	✓	✓	✓
Underwear	✘	✓	✓	✓	✓	✓
Wax	✘	✓	✓	✓	✓	✓
Medical Masks	✘	✓	✓	✓	✓	✓
Women Clothes	✘	✓	✓	✓	✓	✓
Men Clothes	✘	✓	✓	✓	✓	✓
Kids Clothes	✘	✓	✓	✓	✓	✓
Shoes	✘	✓	✓	✓	✓	✓